Greetings Fordgt500 members,
Although already posted on another site I would like to re-state our position since this has been reposted here.
http://www.svtperformance.com/forum...m/forums/svt-shelby-gt500-150/943624-suspension-attention-failure-inside-2.html
I would like to address this isolated issue. Firstly, most of yesterday was dedicated to investigating this very specific matter and ensuring the owner is being taken care of. As Van and many others have expressed this is no joking manner and we take this very seriously. As this post was created we were focused on the customer instead of the PR side.
Our first priority is ensuring the end user customer is taken care of. Our customer service / technical advisers have been in contact and discussed with the vehicle owner. We are at the moment investigating what may have caused and will have a better picture once the faulty unit is sent to us for analysis. The owner has been in contact and sent replacement - should arrive sometime today if not already.
Although this is only 1 isolated incident, the break looks serious enough and is alarming to us that we have raised its urgency here internally. Again, we must review the original unit and if stress was applied to other areas ie bushings, before conclusive decisions can be made.
We've utilized the help of many of the nations top dealers and Mustang specialists to test our products in extreme conditions. This is the very 1st failure of this kind we've encountered on a relatively mild vehicle. Our supporters, dealers, and test cars have been on practically every road surface, driving condition, mild to well over 1000+ HP vehicles, and seen extreme loads from multiple angles in drag racing, road racing, and drifting on many of the nations top motorsport platforms.
Please do not minimize our dealers (and yours) and customers by simply implying its all about margins. We have global operations and the laws of economies of scales allow us to pass on those savings to customers. Our customers are our first priorities so please allow us the opportunity to review this failure and investigate proper course of action before blanket statements about our entire operations.
We have experience racing many different vehicles of varying weights and suspension designs - we are confident we can investigate and make right. I will confidently say we are not too proud to improve designs when necessary. Our business in Ford Mustang is an important goal of ours we have NO problem continuing to perfect our parts at ANY COSTS!
PS. Our parts indeed are manufactured AND Assembled in the United States of America in sunny Southern California. That means the Chromoly is from USA, cut in USA, welded in USA, powder coated in USA etc… Please stop implying anything else and it is extremely unethical when we are trying to do the exact opposite. We have been doing everything we can to in-source a majority of our manufacturing into the United States, not just for Mustang but for many other platforms as well. The only part on this unit not made in the United States is the yellow bushings.
Comparing the thickness of our steel to others we need to factor in the grade of materials used. We use 4130 Chromoly steel which is stronger then mild steel. We factored weight/strength compromise, torsional strength integrity, and other characteristics into our decision making.
Again please allow us the opportunity to examine what is going on - we've had years of experience delivering top quality products and grade A customer service.
