Change of tune at FREDERICK MOTORS, the Ford dealership in Fredneck, MD. After taking the Asst. Service Mgr, a Certified Master Technician and SVT Master Tech, for a drive yesterday and after we returned having him, while I was standing there, tell the other service writer to 'order the parts for the TSB'; and at which time I asked the service writer; 'you will be doing the full TSB right?, and having him reply yes; NOW I get a call this morning saying that the Service Director, a Jerry Lenga, 'reviewed' the service request and is now denying it!! They have made a complete 180 degree turn, overnight!! The Master Tech says my car is exhibiting the problem, and they agreed to do the repairs, yesterday. I'll now be taking this directly to Ford in Dearborn and getting the COO to address it. I'm done with this dealership. BTW Two of my neighbors have '08 Edge Limted Edition cross-overs. Both of them have had issues with getting followup service and warranty related work completed at FREDERICK MOTORS. IMO this dealership is a real POS, they both bought their vehicles there, so customer loyalty doesn't mean much to them either. When I was speaking with the 'Service Director' Jerry Lenga, I asked him about the turn around, and was firm with him, he got defensive; then when I expressed my frustration with his decision, and what I was going to do, which was to escalate to Dearborn, MI; he said 'are you threatening me!'. I didn't respond to that. But yeah, I was 'threatening him professionally' if that's how he takes me escalating beyond his level!!! What a moron! So now I'm reading the SEC filings to get the names I need to start this unpleasant process I have had to go through with two other US manufactured automobile, both Chrysler products, most recently a 2005 Jeep Grand Cherokee, that was bought back from me, after I personally spoke with the COO of Chrysler about the issues it had. I was very hopeful when I purchased this Ford SVT premier vehicle, and now I have to go through a bunch of BS to get an acknowledged engineering and manufacturing error serviced, and have the manufacturer live up to their commitments and stand behind their engineering and manufacturing processes! This really sucks and is yet another example of why this country is on it's decline. I had a Lexus SC400 is the early '90s, it was a 1991, the old two door coupe, they looked a little like a blotted Jaguar XKE. Anyway, the only issue I had with that car was a failed seal in the left headlight assembly, an all in one enclosure. I took the car down to the dealership, where I DIDN'T buy it, since I now lived in norther CA; anyway, the dealership put me in a loaner, LS400, and said the car would be ready later that day. When I came to pick up the car, they had not only replaced the faulty assembly, but also the other one, AND both of the rear taillight assemblies! I asked how much each one cost them? The front assemblies were $450 a pop, and rears were $350 a pop, in 1991 dollars!!! It's a real shame we have to go to foreign countries to find good products and companies that will stand behind them. My take is that GREED is going to be the downfall of the American automobile industry, and it's been going on for over 30 years now!!!! Just my opinion, and I realize I am now ranting way beyond a warped flywheel, however I tend to dwell on the principles behind people's and corporation's decisions, in my attempt to figure out why they do what they do!!! Soap box off.
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