Is anyone else just really fed up with Ford and the whole TSB issue? I can't believe you pay $50K for a car and within 2,000 miles have to take it in for 14 days of service. I have a number of issues that are perhaps directly the dealer's fault, but I blame Ford since the dealer represents them.
1. The car was promised to be ready in 3 days (which is reasonable for R&R the tranny and clutch). One the 4th day they said it would be 1 more day. on the 5th day they called with a bs story about a torque to yield nut being bad. I got up there and it's a torxhead bolt is stripped / rounded out. They say it will be ready in 3 more days. 3 days pass, and I'm told 2 more days. Those 2 pass and I'm told 1 more day, that they're having issues. 1 more day they, after jerking me around throughout the day, the car is finally "safe to drive, but has a small unnoticeable vibration." They said they ordered the part, it'll be here Monday afternoon (because of the holiday weekend), but I can enjoy it until it gets in, drop it off and they'll have it fixed in a half day. The vibration is from the driveshaft's center support. They said when the driveshaft was hanging while the repairs were being done, it got stretched, and now there's a 1/4" play allowing the driveshaft to wobble while driving. Let me tell you, this is hardly "unnoticeable," it is a major vibration.
2. The car is way out of alignment now for some reason. I can make left hand lane changes without touching the steering wheel. I can't think of anything that would cause this other than them hitting a major pothole while they were "road testing" it after the repairs.
I'm at a loss as of what to do. I think I'll have the part shipped to another dealership and have them fix it, since this one strikes me as incompetent. I am still pissed at Ford that a new car with less than 2,000 miles has to have this major of a service. The service is unacceptable, and that if I want to go to try my luck at another dealership, I have to drive 45 minutes out of my way.
A while back Daimler Chrysler did a buyback of all of the Dakota R/Ts, including any mods if you had the receipts, (to avoid a class action lawsuit by several owners)because of a miss print in the brochure about its towing capacity, which seems like a much smaller issue then a major mechanical defect. I only bring this up, because it looks like Chrysler took much better care of its customers than Ford is. Funny thing is, this is a much more expensive car, and in a time where the image of the American car company is in need of much more help.
Well, I'm done venting. But mostly wrote this because I'm curious if I'm being unreasonable, or if I am the only one that is this upset of the whole TSB situation and handling of it. Thoughts...
Jason
1. The car was promised to be ready in 3 days (which is reasonable for R&R the tranny and clutch). One the 4th day they said it would be 1 more day. on the 5th day they called with a bs story about a torque to yield nut being bad. I got up there and it's a torxhead bolt is stripped / rounded out. They say it will be ready in 3 more days. 3 days pass, and I'm told 2 more days. Those 2 pass and I'm told 1 more day, that they're having issues. 1 more day they, after jerking me around throughout the day, the car is finally "safe to drive, but has a small unnoticeable vibration." They said they ordered the part, it'll be here Monday afternoon (because of the holiday weekend), but I can enjoy it until it gets in, drop it off and they'll have it fixed in a half day. The vibration is from the driveshaft's center support. They said when the driveshaft was hanging while the repairs were being done, it got stretched, and now there's a 1/4" play allowing the driveshaft to wobble while driving. Let me tell you, this is hardly "unnoticeable," it is a major vibration.
2. The car is way out of alignment now for some reason. I can make left hand lane changes without touching the steering wheel. I can't think of anything that would cause this other than them hitting a major pothole while they were "road testing" it after the repairs.
I'm at a loss as of what to do. I think I'll have the part shipped to another dealership and have them fix it, since this one strikes me as incompetent. I am still pissed at Ford that a new car with less than 2,000 miles has to have this major of a service. The service is unacceptable, and that if I want to go to try my luck at another dealership, I have to drive 45 minutes out of my way.
A while back Daimler Chrysler did a buyback of all of the Dakota R/Ts, including any mods if you had the receipts, (to avoid a class action lawsuit by several owners)because of a miss print in the brochure about its towing capacity, which seems like a much smaller issue then a major mechanical defect. I only bring this up, because it looks like Chrysler took much better care of its customers than Ford is. Funny thing is, this is a much more expensive car, and in a time where the image of the American car company is in need of much more help.
Well, I'm done venting. But mostly wrote this because I'm curious if I'm being unreasonable, or if I am the only one that is this upset of the whole TSB situation and handling of it. Thoughts...
Jason
