Re: Cruizin Concepts,"We will contact you in 24-48 Hrs".146 Hrs and counting,NO RESPO
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Quote:
Originally Posted by CruizinGreg
Somebody pray for me lol and I need Jesus and I'm not joking. I really do believe in a higher power and I think I need a little strength at this point after
being threatened. I would have much rather discussed this by phone but I suppose you would rather continue this matter online which is fine by me it it’s a must, you’re the customer. I was trying to avoid going into earlier what really bothered me and now is bothersome to some others that have read and taken this the same way as well. However I'm not particularly fond of approaching this type of conversation with you online, due to the nature of the information you’re now personally discussing. If I have no other way to communicate per your request, then I must ask what you mean here.
“Also, please do not ask me to pay for any more shipping. This is Cruizins responsibility. If they show up fine, if not you are authorized to charge the amount I disputed and have a great day. Problem resolved.”
You made a dispute a few days ago with your charge card company an amount of $
1,088.00. This was very substantial considering your order total was $2213.00 and the fact really is that you could have disputed any amount you wanted. It could have been $50 it could have been a hundred or it could have been the full amount of the wheels minus the tires so that you get the rims themselves for free! This money has already been extracted from the Cruizin Concepts, LLC bank account. I don’t claim to know the intentions but that’s not what matters. What matters is that aside from all the other stuff you have product, be it not to your liking and be it that we make mistakes have rims and tires for the price of everything minus the wheels! You have only paid as of now for the tires, tpms and tool and we continued helping you!!!!!!
This comment sounds like the legal definition of
extortion and I cannot see how to read it any other way. It sounds as though you’re saying if another set of wheels doesn't show up at your door step, then you’re ok with keeping the amount of $1,088.00 that has already been deducted last month from our bank account and “IF” they show up then we can recharge this amount that you had physically taken back.
If we don’t the alternative you proposed is that you get “FREE WHEELS” as we have no permission to charge the amount of the order nor would we without permission. To be perfectly honest with you there is no need with me or our company to
threaten or extorted to get help! Did you need to
threaten me before I started helping you personally? NO! But now for the first time you have made a monetary threat regrettably. YOU HAVE 365 DAY RETURNS W/NO RESTOCKING FEE PROVIDED YOU! We offered to pick up everything at no charge and provide a full refund! I’m saying this now in the forum for about the 5th time now I believe………….. It doesn’t get much easier frankly. We’ve been helping you here in these threads up to this point without any
extortion related to money, let alone in the tune of over one thousand dollars! No need in my opinion for that… We could have simply returned these wheels as I stated to you by phone as well and have been provided a full refund already! 6th time now lol.
Your products also shipped on the 21st and the chargeback/dispute documentation you filed with your bank shows that you allegedly cancelled the order with Cruizin Concepts on the 23rd. You also alleged in these documents that our company refused any request to return the package and it reads no other way. THIS IS NOT TRUE AND IT’S OUR POLICY TO RETURN ANY PACKAGE A CUSTOMER DOES WANT! Never did anyone on our staff refuse to allow you to return your products and I have went back and thoroughly listed to sound files and documentation so that I didn’t stick my foot in my mouth.
You were flat out given that option by me and you turned it down flat and didn’t seem to have any interest in doing so. That’s fine and you’re the customer again, but I have tried harder than ever personally to wrap my brain around the new twists and turns to make you happy. I want this solved and I don’t want to continue this online as I see no way around the material continuing to get more sensitive. Please call us if your health is actually ok enough to do so as you will not be treated rudely by our staff. This can be done in private and if you don’t like the outcome you can always come back to the forums.
I don’t want you unhappy at all and I don’t want this thing to go south and when it really alarmed me considering I have personally been making every effort to try and find a way to make you happy at a great cost and loss I might add to Cruizin Concepts, LLC. We don’t mind losing money so long as it’s for good cause and it will actually resolve the matter. I cannot continue to entertain other options frankly until things are without extortionary comments attached. This makes myself representing the face of Cruizin Concepts looked upon as though you can simply
extort in the same manner and get something for free or x-amount of dollars off, when and only when
extorting. I think you’re a cool guy and I respect you and want to speak with you on a professional manner and
never would I threaten you. My ext is 602 and I would be happy to further discuss this matter by phone. If not you can email me or we can regrettably continue online so that everyone has entertainment value but I think we need to start charging admission lol. I wish you the best Mr. Campbell and I feel as though I’ve treated you with respect during our conversations and I’ve even admitted where we were sub-standard in your dealings and likewise the individual that was assisting you prior has also issued you a public apology. I was prepared to own up to everything we have done that was sub-standard as well which will be mostly repeating was already said but like I told you by phone I felt like that was the just thing to do by you and the community. We aren’t hiding being policies, fake names or unethical tactics to evade helping you. I look forward to starting afresh and getting this concluded in a positive and happy manner. Sorry to everyone that I had to respond to these statements and repeat what we’ve already put on the table as I know for many of you its boring.
I stand 190% behind our ability to make things right for anyone in this community. We have made major changes this year and just as in this case even though we make errors I will pledge my personal promise to moderators, community members that I will stand before this community always with the focus of doing the right thing by this community. I will never claim we are a perfect company without error and I won’t proclaim that we haven’t made errors in the past. But I personally am a main of faith and
don’t believe in lies, extortion and not doing the right thing personally for any customer from an ethical and obligatory standpoint. We have made a massive focus on customer service in recent history this year and part of my job hinges on doing right by these communities and I can only hope that my promise will be remembered and that if anyone in here has an issue they contact me personally as one of many that are managers on our staff I want to do right by the customer in this instance and all. Thanks for everyone’s time.
Someone please help explain to Greg
Allen wants you to check one of the following
_____ I am in the process of contacting all parties and will send a package that do not have defective wheels, damaged rim lips and scraped paint. I will let you know the ship date soon. You put the tires in the boxes and return.
_____ I will accept your offer and charge your credit card for the amount you had to dispute due to a lack of communication from Cruizin.
This means that cruizin will replace my wheels, in which I would refund the amount of $1088.
OR
Cruizin does not want to replace my wheels and I will keep them and the Cruizin can charge my credit card for the amount of $1088 that includes the $100 compensation that was so generously offered.
Here is the post to YOU:
7. I already gave you an out to completely resolve the problem. Charge by my credit card and keep the $100. You will never hear from me again, not even anything negative. Have you ever seen the movie Groundhog Day?
The $1088 was due to the fact that the Wheels were of POOR quality; this was the cost of the wheels!!!!
No one THREATENED you Greg, you are now sounding like a chick
I said "Someone just shoot me" to my own post. That means I am tired of you not answering will you replace the wheels or not!!!!!
Extortion, are you on crack?
I never mention to the forum when I ordered the tires the salesman said it was FREE SHIPPING but he charged my credit card for SHIPPING. Here is the email in which he basically admits he made an error but Greg said he is not refunding it anyway. Yes, I AM AN EXTORTER!!!
Garret,
I not really understanding this. I order these things with you and you tell me its free shipping and then give me a price for the entire package. I give you my credit card number and it's charged that day, even though I do not receive the order for another two weeks. Did the computer add the shipping charges automatically and that’s why it was added?
Thanks,
Allen
-----Original Message-----
From: Garret [mailto:
[email protected]]
Sent: Monday, June 11, 2012 12:00 PM
To: 'Allen & Kim Campbell'
Subject: RE: Invoice from Cruzin Concepts, LLC
Well sir and this was my mistake there is no free shipping on those wheel and tire packages as if you look on our website as the packages are massively discounted to begin with. The wheels by themselves do have free shipping, but as for pre-made wheel and tire packages those do not have free shipping and this was my mistake. I was under the impression that all Carroll Shelby products were free shipping, however I am not a purchasing manager.
Sincerely,
Garret
GROUNDHOG DAY AGAIN