Blackvue DR900X-2CH dash cam install....evidently I need to spend time on the short bus. Looking for help

578 Views 32 Replies 8 Participants Last post by Jetfire, 7 d ago

Andretti

Discussion Starter · 1 mo ago

I've finally set aside some time to get this installed, especially since I wanted it working for the drive to Shelbyfest and back.

Well, unfortunately I must be a bit slow on the uptake or something because I cannot get mine to power on despite going over it the install multiple times. I've moved the fuses to different locations on the fuse tap itself, I've rotated the fuse taps 180 degrees to see if that helps...and still cannot get the camera to power up so I can connect to its wifi.

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I plugged the ACC connection into the #5 fuse location, and the constant to the #9 one (both unused) on the passenger side kick panel fuse box. Both spots were confirmed by using my tester, so there is no reason it shouldn't now work, yet here I am.

Thoughts.....Suggestions??

At this point, I've had to walk away since I can feel my frustrations starting to build and I know well how that usually ends.

If worse comes to worse, I was wondering if I brought the necessary tools needed for the installation as well as the actual camera kit down, if there might be a way for someone to look over things and see what I have incorrect since I evidently can't figure it out.

This car is becoming a bit of a unicorn to me....I use to work and modify my Mustang GT constantly and never had any issues when I did. This car, I can't seem to change out a light bulb and it either doesn't work or it messes up five other things.

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Goose17

· #2 · 1 mo ago

Did you use an electrical tester to check for constant on and a switchable power source?

Andretti

Discussion Starter · #3 · 1 mo ago

Goose17 said:
Did you use an electrical tester to check for constant on and a switchable power source?

Yep. I then tested the back side of the fuse as well to confirm they showed power.

That being said I wasn’t able to get the end of the test light into the crimped part to confirm the power transfer between the two wires was working. That being said, I even cut them off and remade that connection too as a ‘just in case’ option. I also double checked my ground connection too.

But still no power at the camera. It’s obviously an error on my end, but dang if I can figure it out.

Reactions: 2

Bocephus

· #4 · 1 mo ago

Where did you get the hardwire kit from?

Andretti

Discussion Starter · #5 · 1 mo ago

Bocephus said:
Where did you get the hardwire kit from?

It was included with the camera setup I purchased.

Bocephus

· #6 · 1 mo ago

Try isolating the power cord as they have been known to be DOA from the beginning.

QSK50

· #7 · 1 mo ago

Not sure if this would help

Reactions: 1

Andretti

Discussion Starter · #8 · 1 mo ago

QSK50 said:
Not sure if this would help

I had the video running as I was installing mine

Reactions: 1

QSK50

· #9 · 1 mo ago

Hopefully someone will chime in soon with a possible solution. Hang in there. These issues can be so frustrating

Reactions: 1

Andretti

Discussion Starter · #10 · 1 mo ago

Well it occurred to me this afternoon that I did get a cigarette lighter cord that I could use to power it as an alternative. I figure that at least I could use it in that fashion until I figure out what the issue is with the wiring (cause its got to be MY issues, right?).

Well, lo and behold, not only does it STILL not work when I plug it in via the lighter, I also tried to plug it into the lighter connection in my wife's Highlander.....and it STILL doesn't work at all! So since this experiment, I have called customer service of Blackvue.

The bad news is I have now dropped over $650 on a camera system that is already out of warranty despite that I've only tried to install it since yesterday (but I acknowledge that I purchased it back in Jan of 2022). At this point after talking to support they are suppose to be sending me an email going over my options (which I have no doubt will only ADD to the money I've spent thus far since I never got the impression this would be swapped out or discounted in any way, shape, or form. Though hopefully the email will prove me wrong despite my complete doubts).

Anyway, that's the update at this point unfortunately

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Goose17

· #11 · 1 mo ago

Andretti said:
Well it occurred to me this afternoon that I did get a cigarette lighter cord that I could use to power it as an alternative. I figure that at least I could use it in that fashion until I figure out what the issue is with the wiring (cause its got to be MY issues, right?).

Well, lo and behold, not only does it STILL not work when I plug it in via the lighter, I also tried to plug it into the lighter connection in my wife's Highlander.....and it STILL doesn't work at all! So since this experiment, I have called customer service of Blackvue.

The bad news is I have now dropped over $650 on a camera system that is already out of warranty despite that I've only tried to install it since yesterday (but I acknowledge that I purchased it back in Jan of 2022). At this point after talking to support they are suppose to be sending me an email going over my options (which I have no doubt will only ADD to the money I've spent thus far since I never got the impression this would be swapped out or discounted in any way, shape, or form. Though hopefully the email will prove me wrong despite my complete doubts).

Anyway, that's the update at this point unfortunately

Well shit! I hope it works out Bryan.

Reactions: 1

Andretti

Discussion Starter · #12 · 1 mo ago

Goose17 said:
Well shit! I hope it works out Bryan.

Yeah, it sucks but I can’t really blame Blackvue for standing by the one year warranty. I know I’m honest to a fault, but I’ve no doubt people have gotten away scamming them or ripping them off so I can’t fault them at all despite literally never touching it or trying to install it until yesterday.

From what I read of the options in the email sent to me, it looks like it will cost a minimum of $90 up to a maximum of $120to fix or replace whatever is bad.

It is what it is I guess.

Reactions: 1

Goose17

· #13 · 1 mo ago

Andretti said:
Yeah, it sucks but I can’t really blame Blackvue for standing by the one year warranty. I know I’m honest to a fault, but I’ve no doubt people have gotten away scamming them or ripping them off so I can’t fault them at all despite literally never touching it or trying to install it until yesterday.

From what I read of the options in the email sent to me, it looks like it will cost a minimum of $90 up to a maximum of $120to fix or replace whatever is bad.

It is what it is I guess.

Bring it with you to ShelbyFest.

Reactions: 1

Andretti

Discussion Starter · #14 · 1 mo ago

Goose17 said:
Bring it with you to ShelbyFest.

I would appreciate any insight you might have Tim, so yeah I’ll definitely bring it, but I don’t want it (or me) being any sort of imposition. If time allows it, great. But no biggie if not either.

Reactions: 1

Andretti

Discussion Starter · #15 · 27 d ago

I contacted Blackvue yesterday and over the course of my shift and received confirmation I need to send it back. Within a few minutes of that I then received all the documentation for shipping it back....to Korea.

So I guess I'll get it set up and mailed ASAP. Hopefully it'll be resolved and either replaced or back to me sooner then later.

I will update this thread as the situation moves forward.

Reactions: 5

Shelbyfan73

· #16 · 27 d ago

Bryan @Andretti

Hopefully they have a quick turn around for you. I look forward to your updates. I have been running inexpensive cameras in all my vehicles, but have been wanting to get this same set up. At least for my Shelby if not my daily as well.

Hope all goes well for you.

Reactions: 1

Andretti

Discussion Starter · #17 · 26 d ago

Shelbyfan73 said:
Bryan @Andretti

Hopefully they have a quick turn around for you. I look forward to your updates. I have been running inexpensive cameras in all my vehicles, but have been wanting to get this same set up. At least for my Shelby if not my daily as well.

Hope all goes well for you.

Thanks.

TBO, I’ve complete faith that the situation will be resolved, and I honestly have faith that it’s actually a great camera system.

It just sucks that I didn’t test it right out of the gate when I received it just to verify everything was good from the get go. That is no one’s fault but my own.

But I’ve said it before, I typically feel like if I don’t have bad luck, I’ve got none at all.

So yeah, I’ll definitely keep things updated.

Reactions: 3

Bocephus

· #18 · 26 d ago

Not to sidebar this thread, but check out Viofo as well as a DC option. Best bang for your buck, and they have many different varieties of DCs to fit one's needs.

Andretti

Discussion Starter · #19 · 19 d ago

Updates as I get them....

The latest update I have is I did return ship my front and rear dash cams via DHL (sorry goose, they specified. /shrug) to South Korea for goodness sake. It was scheduled to arrive on Tuesday, and sure enough, not only did it, but I received an email from them confirming as much (which I was VERY IMPRESSED by and appreciated).

They stated it is being transferred to their 'repair team' for further evaluation for either fixing or replacement.

Reactions: 4

Andretti

Discussion Starter · #20 · 16 d ago

I was notified early Friday morning that my dash camera has been fixed and is on its way back to me, and I should receive it Tuesday.

The diagnosis was that the power board was bad and had to be replaced.

Again, hats off to them for their service thus far. They received the camera on Tuesday morning, diagnosed the issue, promptly repaired it, and now have it back on the way to me...all within two days. Plus, taking the time to email me with what they found as well as the new tracking number.

Reactions: 3

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